Welcome to alexcameragear.com! We want you to be completely satisfied with your purchase, but we understand that sometimes returns or refunds may be necessary. Please read our Return and Refund Policy below to know your rights and responsibilities:
Returns:
- All returns must be requested within 30 days of receiving your order. To initiate a return, please email us at [email protected] with your order number and reason for return.
- Items must be in their original packaging, unused, and in the same condition as when you received them.
- Customers are responsible for return shipping costs unless otherwise agreed upon by our team.
- We recommend using a trackable shipping service to ensure the safe return of your items.
Refunds:
- Refunds will be processed within 7-10 business days after we receive your returned items and inspect them for eligibility.
- Refunds will be issued to the original payment method used for the purchase.
- If your refund is approved, you will receive an email confirmation with the details of the refund.
Exchanges:
- Unfortunately, we do not offer exchanges at this time. If you would like a different item, you will need to return the original item and place a new order.
Damaged or Defective Items:
- If you receive a damaged or defective item, please email us at [email protected] within 48 hours of receiving your order with photos and a detailed description of the issue.
- We will work with you to resolve the issue promptly and provide a replacement or refund as needed.
International Returns:
- Customers outside the US are responsible for all return shipping costs and any customs fees associated with returning items.
- Please mark your package as Return to avoid additional customs charges.
Contact Us:
If you have any questions or concerns about our Return and Refund Policy, please dont hesitate to contact us at [email protected]. We are here to help!